Everything about HelpLink — every page and feature, plus how the money works: escrow protection, payouts, Stripe, coins, subscription, and commission.
What HelpLink is, the roles, and how a job flows from report to payment.
A guided tour of the platform and the full job lifecycle from report to payout.
The difference between tenant, provider, and manager — and how to sign in securely.
What each tab does for your role, and the icons and signals you'll see.
Report issues, track progress, confirm work, and stay protected.
Three ways to report — type it, scan it with Lens, or say it — with examples.
Read the timeline, the SLA pulse clock, and what each status means.
Why some jobs start instantly and others wait for a manager.
How to confirm a job is done — and how that releases the provider's payment.
What to do if the work isn't right — and how your money stays protected.
What the Care Score on your home means and how it's calculated.
Get set up, win jobs, do great work, and get paid.
Build your profile, get verified, and enable payouts so you can start earning.
How matching works and how to accept or pass on offers.
En route, the on-site checklist, materials, and uploading completion photos.
How completed work is checked before the customer confirms.
Run your portfolio: approvals, SLAs, providers, and spend.
Read portfolio health at a glance: open jobs, at-risk SLAs, spend, and Foresight.
Review scope and price, then approve, request changes, or decline.
Define response times and auto-approve limits per category — with examples.
Organise your portfolio and see each property's maintenance history.
Your provider directory, credentials, ratings, and tiers.
How disputes reach you and the outcomes you can apply.
Track spend across properties and export records.
Escrow protection, payouts, Stripe, SYS coins, subscription, and commission.
Money is held safely until the job is confirmed. Here's exactly how it flows.
The service rail: from job completion to money in your bank.
Connect a payout account (KYC) so escrow can pay you, and when money arrives.
What coins are, how to buy them, and what you can spend them on.
What Pro Plus includes, how auto-renew works, and how to manage or cancel.
How commission is calculated and how coins can settle what you owe — with numbers.
Where to see everything, and how cards are stored — with the two-rail rule.
What happens to money when a job is cancelled, refunded, or charged back.
How the AI works, what's human-reviewed, and how your data is handled.
Notifications, languages, accessibility, and security.
Step-by-step guides, including how to get hired and find more work.
A step-by-step guide for tradespeople to get verified, win more offers, and grow earnings on HelpLink.
Practical habits that raise your rating, tier, and visibility on HelpLink.
Read your earnings, know when money lands, and keep records for tax.