Getting started
Roles and signing in
The difference between tenant, provider, and manager — and how to sign in securely.
HelpLink has three roles, each with its own home screen and tabs:
- Resident / tenant — report issues for your home and track them.
- Provider — a verified tradesperson who receives and completes jobs.
- Property manager — oversees jobs, providers, properties, and spend across a portfolio.
On the welcome screen you choose your role and sign in with your email and password. Your session is kept securely on your device (Keychain on iOS, Keystore on Android) and refreshes automatically, so you stay signed in between visits without re-entering your password.
In the demo build you can pick any role on the welcome screen and explore with seeded data — no real account needed.