Money & guarantees
Refunds, cancellations & chargebacks
What happens to money when a job is cancelled, refunded, or charged back.
If a job is cancelled before escrow is captured, the authorisation is simply released — nothing is charged. If a dispute is upheld after capture, a partial or full refund is returned from escrow to the payer. Coin and subscription refunds/chargebacks are handled by the app stores and reconciled automatically via their secure notifications, reversing the matching coin grant.