For property managers
Setting up SLA rules
Define response times and auto-approve limits per category — with examples.
SLA rules tell HelpLink how to handle jobs without you having to touch every one. Per trade category you can set an auto-approve price ceiling and whether auto-approval is allowed at all, plus escalation behavior for breaches.
Example rule set: Plumbing auto-approves under £300; Handyman under £150; Electrical never auto-approves (always human review). A £180 plumbing job then proceeds instantly, while a £180 electrical job waits for you.