For residents & tenants
Tracking your request
Read the timeline, the SLA pulse clock, and what each status means.
Open any request to see its timeline — a step-by-step history from 'Reported' to 'Closed'. The live pulse ring shows the SLA clock: how long until the next deadline (for example, a manager approval or a provider arrival).
Common statuses
- Reported / AI triage — we're classifying and pricing the issue.
- Awaiting approval — a manager is reviewing (only when it's above the auto-approve limit).
- Matching / assigned / accepted — a provider is being lined up.
- En route / in progress — the provider is on the way or working.
- Quality review — AI checks the completed work.
- Awaiting your confirmation — please confirm the work to release payment.
- Closed — done and paid.