AI & trust
How HelpLink AI works
What the AI does at each step — and where humans always stay in charge.
AI assists at four points in a job:
- Intake/triage — classifies the issue, scores urgency and safety.
- Pricing — proposes a fair-market price range from the description.
- Matching — ranks the best-fit available providers.
- Quality review — checks completion evidence before the customer confirms.
Guardrail: AI never overrides safety. High-risk, legal, property-damage, and compliance cases are flagged for human review, and estimates are guidance — the final cost reflects the on-site diagnosis by a licensed professional.