For residents & tenants
Raising a dispute or concern
What to do if the work isn't right — and how your money stays protected.
If something's wrong — the work is incomplete, the wrong issue was fixed, or there's new damage — open a dispute from the job before confirming. Raising a dispute freezes the escrow: the provider cannot be paid while the job is disputed.
- Pick a reason (e.g. poor quality, no-show, property damage) and add detail and photos.
- AI summarises the dispute and routes it; high-impact cases go to a human reviewer.
- Outcomes include rework, a partial or full refund, or release once resolved.