For residents & tenants
Reporting a maintenance issue
Three ways to report — type it, scan it with Lens, or say it — with examples.
From your Home screen, start a report in whichever way is easiest:
Type it
Describe the problem in plain words. The AI reads it, classifies the trade, scores urgency and safety, and proposes a fair price range. Example: 'The radiator in the lounge is cold at the bottom but hot at the top.'
Scan it with Lens
Point your camera at the problem. Lens captures a photo (and short video) so the provider sees exactly what you see — useful for leaks, cracks, mould, or a tripped fuse board.
Say it
Tap voice and describe the issue out loud; it's transcribed into a report. Handy when your hands are full or you're standing at the problem.
Tip: the more detail you give (where it is, when it started, what you've tried), the more accurate the AI triage and price estimate will be.