Terms of Use

Last updated / Effective: July 7, 2026

These Terms of Use (“Terms”) are an agreement between you and Mobappai, Beirut, Lebanon (“HelpLinkNow”, “we”, “us”) and govern your use of the HelpLinkNow website and mobile apps (the “Service”). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. What HelpLinkNow is

HelpLinkNow is a marketplace that connects people who need local services — plumbing, electrical, cleaning, handyman, heating/cooling, and similar home maintenance (“Customers”) — with independent service providers (“Providers”). Providers are independent businesses, not our employees or agents. We verify Provider identity, background, license, and insurance documentation, and we operate the matching, payment-protection, and rating systems — but the service work itself is performed by, and is the responsibility of, the Provider you hire.

You must be at least 18 years old and able to enter a binding contract to use the Service.

2. AI assistance and estimates

The Service uses artificial intelligence to help describe problems (from your text, photos, or voice), match Providers, and estimate prices. Price estimates are based on real completed-job prices on the platform or researched local costs. Estimates are estimates, not quotes or guarantees — the final price is agreed between you and the Provider before work begins. AI-generated diagnoses may be imperfect; where the system is unsure, a human review step is required. Never rely on the app in an emergency — if a situation is dangerous (gas, live electricity, flooding), contact emergency services first.

3. Escrow payment protection

When a job is booked, the agreed amount is held in escrow and released to the Provider only when you confirm the work is complete (in the app or via the in-person door code), or automatically after the guarantee window stated in the app if you neither confirm nor raise a dispute. If you dispute a job before release, the funds stay held while the dispute is reviewed. Escrow records are maintained in append-only ledgers.

4. Coins

Coins are a virtual currency used inside the Service (for Provider commission settlement, visibility boosts, and similar platform features). Coins are purchased through Apple’s App Store or Google Play, may also be granted through promotions or optional rewarded ads, have no cash value, cannot be redeemed, refunded for cash, or transferred, and may expire if an account is terminated for abuse. Purchases of coins are consumable in-app purchases billed by the store at the price shown before you confirm.

5. Pro Plus subscription (Providers)

Pro Plus is an optional auto-renewable subscription for Providers: USD 19.99/month or USD 199.99/year (U.S. pricing — your store shows your local price before purchase). Benefits: reduced 8% commission on jobs, 100 coins granted monthly, 5 visibility boosts per month, and priority placement in matching.

Payment is charged to your Apple Account or Google Play account at purchase confirmation. The subscription renews automatically unless cancelled at least 24 hours before the end of the current period. You can manage or cancel anytime in your store account settings (App Store: Settings → Apple Account → Subscriptions; Google Play: Play Store → Payments & subscriptions). Deleting the app does not cancel a subscription. Store refund policies apply to store purchases.

6. Provider terms

Providers agree to: perform work with reasonable skill and care and in compliance with applicable law and licensing requirements; keep verification documents current; submit honest completion evidence and receipts; and pay the platform commission disclosed in the app (settled from escrow releases or coins). Fraudulent receipts, fake completions, rating manipulation, or off-platform payment steering to avoid commission are grounds for immediate termination and forfeiture of pending amounts to the extent permitted by law.

7. Your content

You keep ownership of the content you submit (descriptions, photos, voice recordings, reviews). You grant us a non-exclusive, worldwide license to host, process (including AI processing), display, and share that content as needed to operate the Service — for example, showing your problem photos to the matched Provider. You are responsible for what you submit: no unlawful content, no other people’s personal data without permission, no content you don’t have rights to.

8. Acceptable use

You agree not to: misuse the Service or interfere with its operation; probe or breach its security; scrape or harvest data; create accounts by automated means; impersonate others; use the Service to send spam; reverse engineer the apps except where the law permits; or use the Service for any unlawful purpose. Ratings and reviews must reflect genuine experiences.

9. Termination

You can stop using the Service and delete your account at any time (Settings → Delete account in the app, or helplinknow.com/delete-account on the web). We may suspend or terminate accounts that violate these Terms, create risk for other users, or abuse the platform — with notice where practicable. Sections that by their nature survive termination (payment obligations, disclaimers, liability limits, governing law) survive.

10. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that Provider work will meet your expectations — remedies for defective work lie against the Provider, though our escrow and dispute processes exist to help. We do not warrant uninterrupted or error-free operation of the Service or the accuracy of AI outputs.

11. Limitation of liability

To the maximum extent permitted by law, HelpLinkNow’s total liability for any claims arising out of or relating to the Service is limited to the greater of (a) the amounts you paid to HelpLinkNow in the twelve months before the claim and (b) USD 100. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill. Nothing in these Terms excludes liability that cannot be excluded by law (including for gross negligence, willful misconduct, or personal injury caused by negligence).

12. App store terms (Apple and Google)

Where you obtained the app from Apple’s App Store, the following applies: these Terms are between you and Mobappai only — not with Apple; Apple has no obligation to provide maintenance or support for the app; in the event the app fails to conform to an applicable warranty, you may notify Apple and Apple will refund the purchase price (if any), and to the maximum extent permitted by law Apple has no other warranty obligation; Apple is not responsible for addressing claims relating to the app (including product liability, regulatory non-conformity, or consumer-protection claims) or third-party claims that the app infringes intellectual-property rights; you represent you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government restricted-parties list; Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Where you obtained the app from Google Play, Google Play’s terms of service also apply to the distribution and billing of the app.

13. Changes to the Service and these Terms

We may add, change, or remove features. If we materially change these Terms, we will announce it in the app or by email before the change takes effect and update the effective date above. Continuing to use the Service after a change takes effect means you accept the updated Terms.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of Lebanon. Disputes will be resolved in the courts of Beirut, Lebanon, unless the mandatory consumer-protection law of your country of residence gives you the right to a different venue. Before going to court, contact us — most issues can be resolved through the in-app dispute process or by emailing support@helplinknow.com.

15. Contact

Mobappai — HelpLinkNow
Beirut, Lebanon
support@helplinknow.com