For Tenants

Report Issues. Get Them Fixed.

No more phone tag with your landlord. Report maintenance issues through the app, and our AI ensures the right pro shows up fast.

Report an Issue

How It Works for Tenants

1

Describe the Issue

Type a description or upload photos/videos.

2

AI Diagnosis

Our AI identifies the problem and urgency level.

3

Stay Notified

Get real-time updates on provider dispatch and ETA.

4

Issue Resolved

Rate the work and confirm resolution.

Why Tenants Love HelpLinkNow

No More Waiting

AI triage means your urgent issues get prioritized automatically.

Photo & Video Uploads

Show, don't tell. Attach photos to help diagnose faster.

Real-Time Tracking

Know exactly when a provider is dispatched and when they'll arrive.

Frequently Asked Questions

Is the tenant portal free to use?
Yes. Tenants never pay for using the HelpLinkNow reporting portal. The platform is provided by your landlord or property manager.
How fast will my issue be addressed?
Response times depend on your property manager's SLA rules. Emergencies are automatically flagged and prioritized for immediate dispatch.
Can I track the status of my repair?
Yes. You receive real-time updates on every step of the repair process, from diagnosis to provider dispatch to completion.