HelpLinkPrivacy Policy
Last updated / Effective: July 7, 2026
HelpLinkNow (“HelpLinkNow”, “we”, “us”) is operated by Mobappai, Beirut, Lebanon. This policy explains what information we collect when you use the HelpLinkNow website and mobile apps (the “Service”), why we collect it, how it is protected, and the choices you have. It is written to be read — if anything is unclear, contact us at support@helplinknow.com.
1. What we collect
Account information. When you create an account we collect your name, email address, and optionally a phone number. If you sign in with Google or Apple, we receive your name and email from that provider; we never see your Google or Apple password.
Service requests and job content. When you report a problem we collect what you submit: text descriptions, photos of the issue, and voice descriptions you choose to record. Job history — requests, offers, status changes, completion evidence, ratings, and messages between you and a provider — is stored so the marketplace can function.
Provider verification data. Service providers additionally submit identity, background-check, professional-license, and insurance documents so we can verify them. Verification documents are visible only to our review staff, never to other users.
Purchase and payment information.Coin purchases and Pro Plus subscriptions are billed by Apple’s App Store or Google Play — we receive purchase confirmations (product, transaction identifier, status), never your card number. For service payments protected by escrow, payment card processing is handled by our payment processors; we store transaction records (amounts, status, timestamps), not full card numbers.
Device and app information. Device push-notification tokens (so we can deliver job updates you asked for), app version, language setting, and basic diagnostic logs.
Advertising identifiers.The app shows ads through Google AdMob. On iOS we first ask your permission through Apple’s App Tracking Transparency prompt; if you decline, you still see ads — only less personalized ones. On Android, Google’s advertising identifier is used per your device’s ad settings.
What we do NOT collect: precise location (we never request GPS access), contacts, browsing history outside the Service, or biometric data.
2. How we use it
- To run the marketplace: match your request with verified local providers, process escrow-protected payments, deliver notifications you enabled, and keep records of completed work.
- AI assistance:photos, text, and voice descriptions you submit are processed by AI (including Google’s Gemini API) to identify the issue, draft the work order, and estimate a fair price. Price estimates are additionally informed by anonymized prices of completed jobs on the platform.
- Safety and fraud prevention: verifying providers, detecting fraudulent receipts or abuse, and protecting the escrow system.
- Advertising: showing banner, interstitial, and optional rewarded ads through Google AdMob, subject to your consent choices above.
- Communication: service messages about your jobs, payments, and account. We do not send marketing messages without your consent.
We do not sell your personal information.
3. Who we share it with
We share data only with processors needed to run the Service, under their own privacy commitments:
- Google Firebase (authentication, push notification delivery)
- Google AdMob (advertising)
- Google Gemini API (AI analysis of the problem descriptions and photos you submit)
- Apple App Store / Google Play (in-app purchases and subscriptions)
- Payment processors (escrow card processing and provider payouts)
- Hosting and infrastructure providers
Providers you hire see the information needed to do the job: your first name, the property address for the job, the job description and photos. They never see your payment details. We may disclose information if required by law or to protect the safety and integrity of the Service.
4. International transfers
We operate from Lebanon and use processors (listed above) that may store data in other countries, including the United States and the European Union. Wherever your data is processed, this policy applies.
5. Retention and deletion
We keep your data while your account is active. You can delete your account at any time — in the app under Settings → Delete account, or on the web at helplinknow.com/delete-account. Deletion permanently removes your name, email, and phone from your profile, revokes all sessions, deletes your device push tokens, unlinks stored payment methods, and (for providers) removes verification documents and delists the profile.
Records of financial transactions are retained in anonymized form for the period required by financial-record laws; they are no longer linked to your identity. Job content may persist in anonymized form where another user’s records require it (e.g., a provider’s completed-job history).
6. Security
Data is encrypted in transit (TLS). Passwords are stored only as salted hashes. Access tokens on your device are kept in the platform’s secure storage (Keychain / Keystore). Escrow funds and financial records live in append-only ledgers designed so balances can always be independently recomputed. No system is perfectly secure — if we learn of a breach affecting your data, we will notify you as required by law.
7. Your rights
Depending on where you live, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing (including rights under the GDPR if you are in the EEA/UK). You can exercise most of these directly in the app; for anything else, email support@helplinknow.com and we will respond within 30 days. You may also lodge a complaint with your local data-protection authority.
8. Children
The Service is for adults. You must be at least 18 years old to create an account. We do not knowingly collect data from children; if you believe a child has provided us data, contact us and we will delete it.
9. Cookies (website)
The website uses only cookies necessary for signing in and keeping your session. If we add analytics cookies in the future, we will ask for consent first where required.
10. Changes
We may update this policy as the Service evolves. Material changes will be announced in the app or by email before they take effect, with the effective date updated above.
11. Contact
Mobappai — HelpLinkNow
Beirut, Lebanon
support@helplinknow.com